Returns policy

EU consumers buying online generally have a 14-day right of withdrawal from delivery unless a legal exception applies. Customers may need to pay return shipping if this is clearly disclosed before purchase.

Faulty, damaged, incorrect or not-as-described items should be reported to help@ksiuly.com with order details and photos where relevant.

Refund timing, return address and any country-specific exceptions are handled case by case according to the order, destination and applicable consumer law.